FAQ

What is your Return Policy?
We hope that any items you purchase from Linen and Boxwoods become favorite additions to your home. However, we will gladly accept returns or exchanges within 30 days upon receipt of product. Proof of purchase is required for a refund. Upon return, your item will be inspected, and refunds will be issued for the item(s) current value only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We cannot accept returns on items that have been personalized, monogrammed or on items damaged by normal “wear and tear.”

What if my order arrives damaged?
We take pride in the exceptional quality and craftsmanship of our merchandise, as well as our commitment to customer satisfaction. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement within 30 days of original purchase date.

Can I track my shipment?
Yes! After your order has shipped, you will receive an email with a link to the carrier's tracking page. If you need additional help, please contact us at info@linenandboxwoods.com or 1.855.657.5547 and we will be happy to assist you.

Does Linen and Boxwoods offer giftcards?
Yes! We offer e-giftcards available in denominations from $20 to $500. Learn more about giftcards and make a purchase here.

How can I find out about promotions and sales?
We’d love to add you to our Linen and Boxwoods’ email list. Simply enter your email when the pop up screen appears, and you’ll get news, discounts and specials from Linen and Boxwoods! You may also follow us on Facebook, Twitter, Instagram or Pinterest.

What payment options do you accept?
Linen and Boxwoods accepts Visa, MasterCard, American Express and Discover.

What if I accidentally resubmit an order, duplicate an order or need to cancel an order?
Linen and Boxwoods’ customer service team is here to help with any questions about resubmitting orders, the possibility of a duplicate order or canceling an order. Please contact us at info@linenandboxwoods.com or 1.855.657.5547 and we will be happy to assist you.

How do I ship my items somewhere other than to my billing address?
During the checkout process, you will be asked if your shipping address differs from your billing address. If this is so, select "yes" and enter the correct shipping address.

Do you ship internationally?
Unfortunately, we are not able to ship internationally at the present time.